Shipping & returns

Shipping

  1. HMKT only makes use of professional senders.
  2. If HMKT needs additional data of the customer in order to make a correct delivery, the delivery time starts only after the client has made this data available to HMKT.
  3. The goods are and travel for risk of the customer after leaving HMKT stores.
  4. HMKT is allowed to deliver in more parts.
  5. If HMKT has given a term for delivery, this is an indication. The given term is never the definitive term. The final delivery time however is not to exceed the given delivery time by more than 7 (working) days unless the circumstances are beyond our control. When this term is exceeded, the customer can hold HMKT liable by using the contact form.
  6. HMKT cannot be held responsible for possible damage to the original packing of the products, because this damage can be a result of forwarding the product which is not done by HMKT.

 

Returns

  1. Complaints about shoddy or incomplete deliveries have to be made known to HMKT within 48 hours after receiving the goods, by contact form.
  2. HMKT guarantees that the goods to be delivered meet the normal demands and standards which can be expected. If shown that the demands and standards are not met, the customer can:
    1. return the goods in original packing within 7 working days, to be replaced by new products. Costs of freight o the new products are for the account of HMKT. We never accept unpaid return shipments, if so the goods will return to the customer at his expenses.
    2. return the products. Clients receive a restitution of the purchase price minus shipping costs within 7 working days after HMKT has received the goods. We never accept unpaid return shipments, if so the goods will return to the customer at his costs.
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