Shipping & returns

Shipping costs

The Netherlands

• 7,95 Euro

Within Europe:

• Luxembourg - 12 Euro
• Belgium, Germany - 13 Euro
• Cyprus, Finland, Hungary, Lithuania, Norway, Slovakia, Slovenia,  - 22 Euro
• Greece, Ireland, Malta, Portugal, Switzerland, Ukraine,  - 25 Euro
• Bulgaria, Croatia, Russia, Romania - 32 Euro
• Other European countries not listed - 20 Euro

All Non-European countries worldwide:

• 32 Euro

Note! All possible customs charges, duties and taxes outside Europe are to be paid by the customer.

Shipping

1. HMKT only makes use of professional senders (DPD and PostNL).
2. All parcels are provided with track and trace which you will receive via email once your order is processed and sent. Please keep an eye on it to locate it swiftly when problem occurs.
3. If HMKT needs additional customer's data in order to make a correct delivery, the delivery time will only commence after the customer has made this data available to HMKT.
4. The customer will be held responsible for the purchased item once it left HMKT.
   
5. HMKT is allowed to deliver in more parts.
6. If HMKT has given a term for delivery, this is an indication. The given term is never the definitive term. The final delivery time however is not to exceed the given delivery time by more than 7 (working) days unless the circumstances are beyond our control. When this term is exceeded, the customer can hold HMKT liable by using the contact form.
7. HMKT will not be held liable for any missing, stolen or damage to the original packaging of the products once it left the store and handed to the shipping company. We can however assist you in contacting the shipper if necessary.

Returns

1. Complaints about shoddy or incomplete deliveries have to be made known to HMKT within 48 hours after receiving the goods, by contact form. Otherwise it won't be honored.
   
2. HMKT guarantees that the goods to be delivered meet the normal demands and standards which can be expected. If shown that the demands and standards are not met, the customer can either "request for a product replacement or product return" by reaching out to us using our contact form within 48 hours after package receipt.
3. Return the products for replacement. Please contact us for further assistance.
4. Return the products for refund. Clients receive a restitution of the purchase price minus shipping costs within 7 working days after HMKT has received the goods in good condition. Note! Cosmetic products should be unused, unopened, and sealed in original packaging, otherwise HMKT won't accept it. Shipping costs for returned products are to be shouldered by the customer. We never accept unpaid return shipments, if so the goods will return to the customer at his costs.